With a new year upon us there are many new and exciting opportunities to explore. There may also be changes in the way our businesses operate that cause stress and, in some cases, fear.
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You have invested time and money in organizing the operations and quality management system of your company. You may have even been certified to an internationally recognized standard. However, the system is not providing the dividends you expected. Why?
In the business world, we're too apt to look for the faults and failings in our peers, usually out of a misguided sense of competition and inadequacy. Luckily for me, a bunch of elementary school students taught me the value of mutual encouragement.